General Terms and Conditions of Sale.
Privacy Policy.
DOROTHÉE POTOCKA SAS
www.dorotheepotocka.com / www.dorotheepotocka.fr
The present terms and conditions of sale are agreed between the undersigned:
- The Company SAS DOROTHEE POTOCKA, a Simplified stock company with a share capital of 6.420 euros (€), headquartered at 6, rue de Longchamp, PARIS (75116) and registered in the Paris Trade and Companies Register under the number 877 942 953 hereinafter referred to as " MAISON DOROTHÉE POTOCKA " and managing the website www.dorotheepotocka.com
- Any individual or legal entity wishing to make a purchase through the Internet site www.dorotheepotocka.comnamed hereafter "the purchaser".
Article 1. Purpose
The purpose of the present terms of sale is to define the contractual relations between the company DOROTHÉE POTOCKA (MAISON DOROTHÉE POTOCKA) and the Purchaser and the conditions applicable to any purchase made through the website www.dorotheepotocka.com.
The acquisition of a good via the present website implies unreserved acceptation by the purchaser of the present conditions of sale which the buyer recognizes to have acquainted before his command.
Before any transaction the Purchaser declares, on the one hand, that the purchase of products on the website www.dorotheepotocka.com has no direct connection with his (her) professional activity and is limited to strictly personal use and, on the other hand, is fully legally entitled to commit to the following Terms and Conditions.
MAISON DOROTHÉE POTOCKA reserves the right, at their sole discretion, to modify these Terms in order to comply with any new regulations or to improve the quality of users' utilisation of the site. In this case, the applicable conditions will be the ones in effect at the date of the order by the purchaser.
Article 2. Products
The jewels and high jewellery accessories proposed for sale by MAISON DOROTHÉE POTOCKA are those appearing on the website www.dorotheepotocka.com , within the limits of the available stock. MAISON DOROTHÉE POTOCKA reserves the right to modify at any time the product range. Each product is presented on the website as a description of its main technical characteristics (capacity, size, use, composition, etc.). The photographs are as faithful as possible but do not engage the Seller. The sale of the products presented on the website www.dorotheepotocka.com is intended for all resident buyers in countries that fully authorize the entry into their territory of these products.
Article 3. Prices
The prices appearing on the product sheets of the Internet catalogue or as part of a “Special” order, following the purchaser’s request, directly transmitted to the purchaser by MAISON DOROTHÉE POTOCKA , are prices in Euros (€) before tax.
In addition to the pre-tax price, the VAT rate (currently at 20%) will apply to all orders placed within the European Union.
MAISON DOROTHÉE POTOCKA reserves the right to change prices at any time, however being understood that the price appearing in the catalogue the day of the order and confirmed by email to the purchaser by MAISON DOROTHÉE POTOCKA, will be the only applicable one to the purchaser.
MAISON DOROTHÉE POTOCKA offers to its customers the guarantee of an international, personalised, and secure delivery.
Article 4. Order and payment methods
MAISON DOROTHÉE POTOCKA greatly values the respect and assistance given to its customers. Each one of them being unique, all the orders will be subject to individualised and customised treatment. Prior to any order, the purchaser must create a WISHLIST on the website www.dorotheepotocka.com and then contact MAISON DOROTHÉE POTOCKA via the following email address : contact@dorotheepotocka.com in order to confirm and finalise the order.
MAISON DOROTHÉE POTOCKA offers the buyer the ability to pay for their products by bank transfer: the purchaser validates the order he wishes to place and the delivery address. Then, the shipping costs are calculated and submitted to the purchaser, as well as the carrier’s name. Subsequently, the purchaser proceeds with the payment by bank transfer or via PayPal’s secure website, to the account that MAISON DOROTHÉE POTOCKA will have transmitted to them.
Upon receipt of the bank transfer by MAISON DOROTHÉE POTOCKA, the order will be processed, and the purchaser will be notified by e-mail.
The confirmation of an order involves acceptance of these terms and conditions of sale, a perfect knowledge of them and the renunciation to one’s own terms of purchase. The collected data in their entirety and the stored confirmation sent by email consist of a proof of the business transaction.
MAISON DOROTHÉE POTOCKA will send an order confirmation to the purchaser, on the email address they have provided.
The purchaser can contact MAISON DOROTHÉE POTOCKA by email to contact@dorotheepotocka.com.
Article 5. Retention of title
Delivered goods shall fully remain property of MAISON DOROTHÉE POTOCKA until all receivables, on whatever legal grounds, have been fully paid up.
Article 6. Right of withdrawal
As per French law ("Code de la consummation") article L121-20-12, the purchaser benefits from a legal delay of retraction of fourteen calendar days starting from the day on which the order has been delivered, to return the product(s) to the seller for exchange or refund without any penalty, except for the return fees.
In case of exercise of right of withdrawal, or of a request for exchange of product, the purchaser, prior to any return, will have to send an email to MAISON DOROTHÉE POTOCKA on contact@dorotheepotocka.com in order to determine the requirements and the address for the return of the product(s).
To be approved, the return parcel must imperatively include all the products contained in the original order, including the order receipt, accessories, and original wrapping.
A specific secure carrier will be commissioned and go to the address provided by the purchaser to collect the return parcel.
Once MAISON DOROTHÉE POTOCKA received the parcel and confirmed its eligibility for a return or an exchange, a confirmation email of acceptance will be sent to the purchaser.
MAISON DOROTHÉE POTOCKA reserves the right to refuse any return in the event of damage to, deterioration in, or misuse/damaging use of the product(s) by the purchaser.
Article 7. Delivery
The ordered items are delivered to the address indicated on the purchase order. Orders are dispatched by a secure international leading carrier.
All the creations being handmade in our High Jewellery Parisian workshops, as well as in Florence by Master Jewellers, delivery times can slightly vary.
Delivery times are, when not affected by any exceptional circumstance, of the order of:
3 to 5 working days from the completion of the order, on the condition that full payment has been made, for items with available stocks within MAISON DOROTHÉE POTOCKA.
4 to 6 weeks when some items have to be ordered.
Up to 3 months for special orders.
The purchaser will receive an email from MAISON DOROTHÉE POTOCKA regarding the tracking of the order. The purchaser is personally delivered to their home by an international secure carrier.
The Purchaser is held to check, in the presence of the employee of the deliveryman, the state of the packing of the goods and his contents with the delivery.
Should the product be damaged during shipment, the purchaser must immediately inform MAISON DOROTHÉE POTOCKA via email on contact@dorotheepotocka.com.
Article 8. Warranty
All goods supplied by MAISON DOROTHÉE POTOCKA are covered by the legal guarantee as stipulated in articles 1641 and following of the French Civil Code. In case of non-compliance or hidden defect of the goods delivered, the purchaser may obtain a replacement or a refund by MAISON DOROTHÉE POTOCKA.
All the complaints, requests for exchange or refunding have to be sent by email to contact@dorotheepotocka.com within the legally required time and in accordance with the procedure mentioned above.
Article 9. Liability
MAISON DOROTHÉE POTOCKA, in the process of on-line sale, is held only by a best effort undertaking. Their responsibility cannot be committed for any damage resulting from using the Internet network such as loss of data, intervention, virus, breakdown of the service, or any other involuntary problems.
Article 10. Intellectual property
All components of the site www.dorotheepotocka.com are and will remain the exclusive intellectual property of MAISON DOROTHÉE POTOCKA.
This includes all software used, related to services, products and all the content on the e-commerce website www.dorotheepotocka.com ( this including, but not limited to, texts and products and services description, editorial content, databases, layout, operating software, pictures/images, graphics, videos, sounds, cards, logos, brands, information and all elements of whatever kind which make up this website) (collectively the “Content”) which are protected by applicable legislation related to author's rights ,copyright, trademarks and service marks, the patents or others proprietary rights owned by MAISON DOROTHÉE POTOCKA , controlled by MAISON DOROTHÉE POTOCKA , or licensed to MAISON DOROTHÉE POTOCKA.
The present Content must not, in whole or in part, be copied, represented, reproduced, reused, posted, displayed or publicly performed, transmitted, adapted, translated, used for the creation of derivative works, sold, assigned, sublicensed, reverse engineered or assembled, fully or partially extracted or dispatched on any medium whatsoever, subject to applicable legislation.
Nobody is allowed to reproduce, use, rebroadcast, or use for any reason whatsoever, even partially, elements of the site whether software, visual or audio.
Any failure to comply with the present Terms would constitute a violation leading to civil and criminal prosecution
MAISON DOROTHÉE POTOCKA and its suppliers and licensors reserve the right to bring to justice anyone who would not meet these requirements.
Article 11. Confidentiality and data protection
MAISON DOROTHÉE POTOCKA commits itself to preserving the confidentiality of any information provided by the purchaser for the use of certain services.
All the information concerning the purchaser will be treated in accordance with the regulation applying to the processing of personal data, and, in particular, the Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from the 25 May 2018.
This legislation allows Internet users to access, rectify and delete any personal information by sending an email to the following address: contact@dorotheepotocka.com.
The general Terms and Conditions of Sale include an annex 1 (below) related to cookie handling policy.
Article 12. Dispute resolution
The present Conditions for Distance Selling are subject to the French Law.
In the event of a dispute or litigation, the parties agree to seek an amicable solution. Failing this, the competent Court shall be the one located in Paris.
Annex 1 – Cookie Policy
During your visits of our website, the company SAS DOROTHÉE POTOCKA, referred to as « We », below, may use cookies and similar technologies with a view to collecting information about your usage of our Website.
What are cookies ?
Cookies are small data files that are downloaded to your computer or your mobile phone when you visit a specific website. They are widely used to allow websites to work properly or to improve their functioning. Cookies allow a site to know if your computer or device has visited that site before. They help the website to remember your preferences, like your language or preferred font size, and any other information related to your visit.
How we use cookies
We reserve the right to use First-party cookies to allow Ourselves to operate the services as you request, and to facilitate your navigation on our website, as well as the use of its functionality, in order to remove any problem you might encounter.
Third party cookies
We use Google Analytics to help Us measuring the traffic, and usage statistics to understand visitors’ access to our website and how they use it. We use information gathered through cookies to help improve our Services and to compile global statistics related to how visitors use our website. Please note that, in this context, Google collects your personal information by using Google Analytics on our website. To have a better understanding of how Google uses Google Analytics, as well as its data collection and treatment, visit www.google.com/policies/privacy/partners/.
We keep information for a maximum period of 12 (twelve) months. After this period, we will ask for your consent Otherwise, all personal data will be erased and/or deleted.
Managing cookie preferences
At any time, you can decide to make Us change your cookie preferences. However, please note that if you turn cookies off, you might not have full access to our website’s functionality and pages.
Most browsers allow you to manage your cookie preferences by modifying their settings.
You can set your browser in order to:
- Block or automatically accept all cookies;
- Block or accept First-party and/or Third-party cookies;
- Be notified in advance for any storage of cookies, with the possibility to whether accept it or not.
If you agree with our use of cookies and later change your mind, you will be ale to remove the stored cookies that and/or change your browser settings to block all or specific future cookies. The “Help” function of your browser should indicate you how to proceed. The alternative solution is to click on the following links giving you instructions about how to manage cookie settings on commonly used browsers.
· Chrome : https://support.google.com/chrome/answer/95647?hl=en
· Internet Explorer : http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
· Mozilla Firefox : https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
· Safari : https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
Furthermore, you also have access to the following complementary options in case you do not want Google Analytics to be used in your browser:
· Install the add-on for Google Analytics browser available for download on : https://tools.google.com/dlpage/gaoptout
· Use the ads setting
· Use the ads setting
· Use the ads setting for mobile
· Disable through the Network Advertising initiative consumer deactivation system, accessible via the following link : http://optout.networkadvertising.org/#!/
If you do not want UX ANALYTICS to be used in your browser, you will be able to:
· Follow the following link : http://optout.contentsquare.net/index-fr.html, select « I chose opt-out » and click on SUBMIT to validate your choice.
· Furthermore, you may want to visit www.aboutcookies.org , that contains complete information about how to do that on a whole range of browsers.
· You can also use another online service that allows you to manage the cookies stored in your computer or mobile phone : http://www.youronlinechoices.com/